How long do EasyParcel and couriers take to investigate an insurance claim?
Once you file a lost parcel claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is complete, we will submit the documents for your claim to your selected courier. The processing time may vary depending on the couriers, but on average, claims are typically processed within 2–4 weeks. Find out more on each claim status indication.
Note: If your supporting documents are found to be incomplete or incorrect, you are required to resubmit the documents needed within the time frame given. This will extend the claim processing timeline.
Once your claim is approved, the claim amount will be released to your bank account within 7–14 working days or credited instantly to your EasyParcel account, depending on which method you choose. Learn more on how to file for a claim.