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How do I check my insurance / protection claims progress status?

Quick Summary

To check your insurance or protection claim progress on EasyParcel, log in, navigate to Protect Parcel > Protection Claim in the sidebar, and click View Details on your reported parcel. You can also track status updates via Support > Customer Support > Message Board.


Once you file a claim, you may check your claim progress to know the next steps you need to take. Here's how to check your claim progress:

Step 1: Log in to your account, head over to "Protect Parcel" from the sidebar and click "Protection Claim".

EasyParcel dashboard sidebar showing the 'Protect Parcel' menu expanded with the 'Protection Claim' option selected to view submitted claims

Step 2: Find the parcel that you have reported, then click "View Details" to see the progress of your claim.

Protection Claim page listing reported parcels with a 'View Details' button to check claim status and progress updates

Step 3: Follow the instructions as stated and take action accordingly.


Read Next: Learn what each protection claim status means. so you can respond accordingly

J
Jenny is the author of this solution article.

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