EasyParcel (Malaysia) Help Centre

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What is EasyCover Insurance on EasyParcel?

As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the upgraded version of EasyCover!

For only 2%-2.5% of your parcel value, this new protection plan will ensure your shipment is secured from lost with a maximum of RM10,000 coverage. This include Pgeon, Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistic, Flash Express and Pickupp!

This is exclusively designed for those of you who are always a great supporter of the listed courier above throughout the parcel delivery journey. EasyCover option is available to add on through single parcel or bulk parcel booking in just a few clicks!

Get to know EasyCover

Payment for EasyCover

2% of your parcel value for Pgeon

**For example, if your parcel value is RM1000, then you will need to opt-in EasyCover with a payment of RM20 only.

2.5% of your parcel value for Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistics, Flash Express and Pickupp

**For example, if your parcel value is RM1000, then you will need to opt-in EasyCover with a payment of RM25 only.

Maximum Coverage
Up to RM10,000 per parcel
Couriers That Are Available For EasyCover

Pgeon Prime, Pgeon Delivery, Pgeon Paperless

** Valid for door to door, door to point, point to door or point to point delivery within Malaysia only

Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistics, Flash Express and Pickupp 

** Valid for door to door delivery within Malaysia only

Report Time Frame
Within 15th until 25th day since the collection date
Required Documents Upon EasyCover Claim

1. Sales/purchase invoice that must be included:

  • Proof of value (item’s value)
  • Parcel content (item’s description)

2. Photo of parcel content and parcel packaging

3. Police report of the lost parcel that is covered by EasyCover (Only applicable for parcel that is lost due to theft)
**Failure to provide required documents accurately will result in the claim being declined. We at EasyParcel reserve the right to request a police report as support evidence for your EasyCover claim submission. Applicable for any parcel no matter its value. 

Items which are excluded from EasyCover coverage

For the complete list of new excluded items, please refer to New Exclusion List below.

**No refund on EasyCover charges will be given if you proceed with purchase of EasyCover on any excluded item. For more info, please refer to our EasyCover T&C.

Items not covered by EasyCover

*New Exclusion List

Coverage via EasyCover is NOT applicable for the following items, including:

  • accounts / bills / money / coin / cash / currency / deeds / any monetary
  • instruments
  • aerosol
  • alcoholic beverages / beers / wines / liquors
  • antiques / works of arts / paintings
  • any product related to illegal activities or which is prohibited by law
  • articles of unusual value
  • biological samples
  • chainsaw
  • counterfeit / pirated goods and materials
  • cyanides or precipitates
  • dangerous / flammable / hazardous / explosive cargoes
  • debit card / credit card
  • drugs (including prescription)
  • dry ice
  • engines
  • fire arms and weapons (real or fake)
  • fire extinguisher
  • firecrackers
  • furs / skins / animal parts / animal antiquities
  • gaming items such as gambling devices / lottery tickets / poker chips
  • gold / precious stone / bullion / silver / silverstone / precious metal/ jewelleries
  • hazardous goods / toxic powder
  • knives
  • lighter
  • livestocks / bloodstocks / aquaculture/ birds
  • narcotics
  • oil
  • original and/or official documents e.g. Identity card, passport, license, bank draft, bank cheque, money order, stamp, paperwork, photo, document, certificate, voucher, etc.
  • perishable goods / foods
  • perishable items / live or fresh plants / frozen or refrigerated items that require refrigeration
  • plant and agricultural products
  • pornography / offensive materials / sexual explicit content
  • religious items
  • seat belt tensioner
  • security papers and valuable papers / bonds / vouchers / coupons
  • sinks
  • stamps
  • tactical equipment
  • tobacco/ cigarettes / cigars / vapes

**No refund on EasyCover charges will be given nor will claims submissions be entertained should you purchase EasyCover onto any of the excluded items.

How to purchase EasyCover via Single Parcel

Step 1: Head over to "Single Parcel", book a courier and fill in sender's, receiver's details and parcel details.

Step 2: If the parcel value exceeds the basic coverage offered by the courier, you'll able to see EasyCover option, continue select item category and click the T&C.

Step 3: Proceed with payment as per usual.

How to purchase EasyCover via Bulk Parcel

Step 1: Head over to "Bulk Upload", import your shipment orders using the bulk parcel template or integrations.

Step 2: After importing your shipment orders, you'll be directed to the 'My Cart' page.

Step 3: Select the shipments you want to be protected by EasyCover and hit "Bulk Edit"

Step 4: Select EasyCover from the drop-down, choose your item's category, agree to the terms & conditions and hit "Save".

Step 5: Done! Proceed to checkout as per usual.

Jenny is the author of this solution article.

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