EasyParcel (Malaysia) Help Centre

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What is EasyParcel InsurePlus Insurance?

We know that there might be some unfortunate incidents that happen during the delivery process such as parcel lost. Therefore, we have come out with EasyParcel InsurePlus that will provide extra insurance coverage with a nett value of RM50 or parcel value, whichever is lower to all EasyParcel users on top of basic insurance provided by courier companies.

Every user is guaranteed to be reimbursed EasyParcel credit with a nett value of RM50 or parcel value (whichever is lower) within 14 days no matter the parcel value is more or less. Kindly take note that you'll need to file a claim for InsurePlus within your selected courier's basic insurance timeframe. **Details such as parcel invoice, pictures or photographs will be required for the investigation process.

How To File A Claim For InsurePlus Along With Basic Insurance?

Step 1: From the sidebar of your dashboard, click on "All Parcels" and then "Parcel Status".

Step 2: From the parcel list, click on the 3 lines and then click on "Report".

Step 3:  From the drop-down list, select "Parcel Lost" and proceed with a click on the "Ok" button.

Step 4: Fill up all the details needed and upload a photo and an invoice for parcel content. 

Step 5: Submission is done and you can check on your parcel report status with a click on the "View Parcel Report". 

Jenny is the author of this solution article.

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