How to send international parcels via Single Parcel?

Booking international Parcel Step-by-step

Step 1: Click on the "International Delivery" on your dashboard.

Step 2: Select the country, key in the postcodes and the weight of your parcel. If you're unsure of how to determine your parcel weight, then you can learn it here.

Step 3: Select whichever courier you prefer with a click on "Book Now" button.

Step 4: Fill in the sender's details.

Step 5: Fill in the receiver's details.

Step 6: Fill in the parcel content and its value.

Note: Under the "Import Taxes & Duties" section, you can choose between "Pay by Receiver (DDU)" or "Pay by Sender (DDP)." The DDP (Delivered Duty Paid) option allows the sender to pay for any import taxes and duties upfront, so the receiver won’t have to handle these costs at delivery.

Step 7: Choose a pick up/drop-off date and then continue with a click on the "Add To Cart" button.

Step 8: Confirm your parcel details and click on the “Check Out” button.

Note: For international deliveries, customers must add a credit card before checkout. this ensure it's easy to process payment if the parcel weight exceeds the declared amount after it's been processed

Step 9: Complete the booking with a click on "Pay With Credit".

Step 10: You're done. Simply click "Print All AWB" to download your air waybills and commercial invoice for printing.

If you've missed out step 10:

Step 1: Head over to “All Parcels" > "Parcel Status”.

Step 2: Multi-select your orders.

Step 3: To download the air waybills, simply click "Download" > "Air Waybill" to download them in bulk 

FAQ

1. Q: What information do I need to provide for my international parcel?
   A: You need to select the destination country, enter the postcodes, and specify the parcel weight.
2. Q: What payment methods are available for booking? 
   A: You can complete the payment by selecting "Pay With Credit." Alternatively, for faster processing, you can opt for the instant payment option but note that it may include additional fees. 
3. Q: How do I choose a courier for international delivery?
   A: After entering the parcel details, select your preferred courier by clicking the "Book Now" button.
4. Q: How do I choose the best courier service?
   A: You can choose the best courier by comparing rates, delivery speed, or by seeing what your customers prefer. 
5. Q: What sender and receiver information is required?
   A: You need to provide the sender's and receiver's names, addresses, and contact details.
6. Q: What items can I ship internationally? 
   A: You can ship most items internationally as long as they are not dangerous, explosive, or provocative. Each courier partner may have specific restrictions. For more information, check out our other article.
7. Q: What is the difference between Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP)? 
   A: DDU means the receiver pays for taxes and duties when the shipment arrives, while DDP means the sender covers all import fees upfront. For more details, refer to our other article.
8. Q: Which is better, Delivered Duty Unpaid (DDU) or Delivered Duty Paid (DDP)? 
   A: DDP is generally better as it speeds up the delivery process and provides a smoother experience for the receiver, while DDU can cause delays and require the receiver to pay additional fees. For more information, check out our other article .