EasyParcel (Malaysia) Help Centre

Login Sign Up

How to avoid my parcel returns, delays, or abandonment at customs?

Write Parcel Content Description

It is a detailed description of the goods contained in a parcel. You will need to provide this description on documents such as the commercial invoice or airway bill. It should also be included in any other additional documents where required.

For example, if the goods you're shipping are men's caps, state that in your label under the item description. Do not put a vague description such as 'apparel' or 'accessories' etc., as it will cause delays for your shipment.

Declare Actual Value

Always input the actual value of the item. This value represents the transactional worth of your items, meaning the amount your customer paid. If you enter a value lower than the transactional value, your parcel will get stuck at customs, and additional fees may be charged to you. Underdeclaring your parcel value is strictly prohibited per the terms and conditions of using EasyParcel.

Be Alert On Prohibited Items

Whether you're sending parcels domestically or internationally, you should always be mindful when packing and booking a parcel that may be listed under "Prohibited Items". These items are prohibited for good reasons, as they might be dangerous, perishable, etc. There are four different categories to take note; Domestic - Prohibited Items, Domestic - Non-Compesation Items, International - Prohibited/Restricted Items and On-Demand Delivery - Prohibited Items.

Before continuing to pack and book parcel, go ahead and see if your items are listed under "Prohibited Items".

Note: Any shipments of such items may be subject to the order being cancelled without notice. EasyParcel and its courier partners will not be responsible for any loss or damage to the prohibited items, and no compensation will be given. 

Pay Import Tax Ahead (DDP)

Delivered Duty Paid (DDP) is a payment method for import tax and duties when shipping internationally and is usually paid in advance by the sender. Each countries has different de minimis value* so before shipping, you may find out what each country de minimis value is to prepare for the tax. Find what each country's de minimis value is.

*De minimis value is a threshold that exempts shipped parcels from duties and taxes, and it's different in each country.

By choosing this method, it will smooth your international parcel as it will not be held at customs due to payment already been made, as compared to Delivered Duty Unpaid (DDU). DDU on the other hand, is the international shipment method that does not contain import & duties payment in advance which will cost delay, held back at customs, etc.

You can also find out the estimated tax and duties using this tax calculator, or you can check out each tax estimation for the top countries that are shipped to from Malaysia here.

At EasyParcel, we provide DDP method when shipping internationally to smooth our users parcel journey. Here's how to opt for DDP when shipping internationally.

Step 1: Go to "Send Parcel", click "Single Parcel" then quote your parcel.

Step 2: Choose your favourite international couriers.

Step 3: Fill in accurate parcel details, then turn on the DDP feature. An estimated amount of tax & duties will be added to your final quote.

Step 4: Continue to payment as usual.

Note: The DPP amount is an estimated amount of tax & duties that may occur for that particular parcel details.

EasyParcel is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.