Why is my parcel not picked up?
There are usually only a few reasons why a courier is not present for a scheduled pick up:
- Rider's Schedule - Riders have designated working hours, and if they encounter delays, such as heavy traffic, they may reach the end of their shift before arriving at your specified collection point. This can result in missed pick-ups.
- Force Major - This is a failure scan indicating that an authority has prevented the rider from completing the route to your selected pick up point. This could be a police diversion or a road event, such as a marathon.
- Booking Error - The rider doesn’t have your collection scheduled in their system from courier headquarter.
- Drop off service is not available for international parcels.
How to remind courier for collection?
Step 1: Log in to your account, then head over to the dashboard and go to "Manage Parcel". From there, click on "All Parcel".
Step 2: Click on “Report”.
Step 3: Under Report Parcel, select the option, "Parcel Collection - missed pick up/ remind pick up".
Step 4: After submitting, any updates regarding your report can be viewed on the Message Board. Our customer service support team will proceed to remind the designated courier to collect your shipment as soon as possible!
Learn More: What should I do if my parcel has missed pick up or has not been collected after the time frame given?