Parcel delays can be frustrating, but understanding the common reasons can help you address them effectively. Here are some potential reasons for delays and how EasyParcel can assist:
Beginner's Video Tutorial
Common Reasons For Parcel Delays
High Volume Periods: During peak seasons such as holidays, couriers handle a significantly higher volume of parcels, which can cause delays.
Weather Conditions: Adverse weather, such as storms or floods, can disrupt courier routes and schedules.
Customs Clearance: International shipments may be delayed at customs due to documentation issues or random checks.
Missed Pick Up: If the courier couldn't collect your parcel as scheduled, it might be delayed until the next available pick-up time.
Incorrect or Incomplete Address: Ensure that all shipping details are accurate to avoid misdelivery and delays.
What to do when my parcel is delayed
Check Tracking Information: Visit the EasyTrack page and enter your tracking number to see the latest updates. For On-Demand parcel, you can track the real-live progress.
Contact Support: If there's no update for an extended period, reach out to our support team via the contact form, where our dedicated team will help to resolve the issue. Learn when and how you can report the parcel delay.
If there’s a delay in your parcel delivery, you can report the issue easily through your EasyParcel account. Follow these steps to submit a report, and our customer support team will work with the courier to resolve the issue.
Step 1: Log in to your account, click on " Manage Parcel" then click "All Parcel".
Step 2: Click on the 3 lines icon and select "Report".
Step 3: Select "Parcel Delivery-late delivery/delivery issue" from the drop-down list.
Step 4: Your report will be submitted where our customer support team will follow up with courier on the parcel status.
Step 5: Any further updates can be viewed on EasyParcel's inquiry board which can be accessed via "Support", click "Customer Support".
Verify Shipping Details: Ensure that the address and recipient information are correct.
Notifications: Stay updated with email notifications about your parcel's status, including any delays.
FAQ
- Q: What should I do if my parcel is lost?
A: If your parcel is lost, log in to your EasyParcel account, go to "Manage Parcel", and report it. You can also visit our Contact Us page for further assistance. For more information, check out our article. - Q: When should I report my delayed parcel?
A: You should report your parcel if it has exceeded 3 working days with no movement. Additionally, if it has been 15-25 days since the pick-up date and there’s still no movement, you can submit a Lost Claim if the courier confirms the parcel is lost. For more information, check out our article. - Q: How to check my reported issues status?
A: To check the status of your parcel report, log into your EasyParcel account, go to 'Support' at the bottom of the side column, then click on 'Customer Support'. From there, select 'Parcel Report' and click on 'Message Board' to view your submitted reports and their statuses.
And that’s it! You now have a better understanding of why your parcel might be delayed and what steps to take. We hope this guide was helpful. If you have any further questions, feel free to explore our other articles or reach out to our dedicated support team. We're here to assist you every step of the way!
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