If your parcel appears to be not yet delivered within 14 days upon collected, please contact our support team via email to email@example.com. Aimed to assist you to relocate the parcel within a shorter period, please send in the email along with the details stated below:-
- Tracking number
- Briefly explain your parcel content (in words)
- Item in your parcel content (photo)
- Parcel packaging (photo/in words)
- Invoice/receipt issued to your receiver (photo)
** Fret not if you’re likely to deliver a parcel without a registered business, you can always create your own commercial invoice using this Invoiced for FREE.
Our support team can then reach out to the courier you have chosen from the list of our courier partners. They can look into your issue and begin the process of locating the parcel plus alert the team to the potential issue if you have opted in for insurance protection.
The majority of the time an item is "lost" it is normally down to a missed scan on the tracking or the air waybill for the parcel is lost during transit due to improper AWB attachment by the sender. Once you submitted the required details, our support team will help to locate your parcel with your selected courier. If the parcel has been proved lost in the transit, our support team will submit the claim for basic insurance and InsurePlus as well.