EasyParcel (Malaysia) Help Centre

Login Sign Up

What is EasyParcel InsurePlus Insurance?

What is InsurePlus?

We understand that there could be some unfortunate incidents that happen during the delivery process, such as a domestic parcel lost. Therefore, we have come out with EasyParcel InsurePlus that will provide extra insurance coverage with a nett value of RM50 or parcel value, whichever is lower, to all EasyParcel users who've lost a domestic parcel on top of basic insurance provided by courier companies. 

Every user is guaranteed to be reimbursed EasyParcel credit with a maximum value nett of RM50 or parcel value (whichever is lower) within 14 days no matter the parcel is more or less. Kindly take note that you'll need to file a claim for InsurePlus within your selected courier's basic insurance timeframe. **Details such as parcel invoice, pictures or photographs will be required for the investigation process.

How to file insurance claim for InsurePlus?

Step 1: Log in to your account, go to "Manage Parcel" and click "All Parcel".

Step 2: Find parcel order that you want to file a claim for, click the three line and click "Report".

Step 3: From the drop-down list, select "Parcel Lost" and proceed with a click on "Ok" button.

Step 4: Fill up all the details needed and upload a photo and an invoice of the parcel content.

Step 5: Your documents are submitted, and you can check on parcel report status by clicking "View Parcel Report".

Note: Once the parcel report is successful, the reimbursement will be made in EasyParcel credit, which will be credited automatically to your EasyParcel account.

Jenny is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.