EasyParcel (Malaysia) Help Centre

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What is EasyParcel InsurePlus Insurance?


What is InsurePlus?

We understand that there could be some unfortunate incidents that happen during the delivery process, such as a domestic parcel lost. Therefore, we have come out with EasyParcel InsurePlus that will provide extra insurance coverage with a nett value of RM50 or parcel value, whichever is lower, to all EasyParcel users who've lost a domestic parcel on top of basic insurance provided by courier companies. 

Every user is guaranteed to be reimbursed EasyParcel credit with a maximum value nett of RM50 or parcel value (whichever is lower) within 14 days no matter the parcel is more or less. Kindly take note that you'll need to file a claim for InsurePlus within your selected courier's basic insurance timeframe. **Details such as parcel invoice, pictures or photographs will be required for the investigation process.


How to file insurance claim for InsurePlus?

Step 1: Log in to your account, go to "Manage Parcel" and click "All Parcel".

Step 2: Find parcel order that you want to file a claim for, click the three line and click "Report".

Step 3: From the drop-down list, select "Parcel Lost" and proceed with a click on "Ok" button.

Step 4: Fill up all the details needed and upload a photo and an invoice of the parcel content.

Step 5: Your documents are submitted, and you can check on parcel report status by clicking "View Parcel Report".

Note: Once the parcel report is successful, the reimbursement will be made in EasyParcel credit, which will be credited automatically to your EasyParcel account.


 
J
Jenny is the author of this solution article.

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