Booked for a wrong courier or customer cancelled the order suddenly? You're now able to cancel your shipment on the website as long as it's yet to be collected by courier riders/dropped off to the pgeon point or courier branch EXCEPT:
- parcel status which is NOT under "schedule in arrangement" or "pending for collection"
- domestic/international services with minimum parcel requirement. For eg: Skynet, ABX Express
** For point no 2 and 3, pls contact our support team at email@example.com for assistance.
To request for cancellation:
Step 1: Go to “Support” on your dashboard and click “Self Service Centre”.
Step 2: Click on “Cancel".
Step 3: Under the tab of “Cancel”, select the parcel and click on “Cancel".
Step 4: You're done! The amount will be refunded to your account.
** For orders paid via credit, the credit will be refunded to your account instantly. For orders paid via instant pay, you"ll be given an option to choose whether to refund in EasyParcel credit or via bank transfer.
Or you may cancel from parcel status page as well:-
Step 1: Go to "All Parcels" > "Parcel Status".
Step 2: Look for your orders.
Step 3: Click the 3 line menu icon > "Cancel Parcel"
Step 4: Select reason for cancellation and click "OK".