Quick Summary
To cancel an EasyParcel order, log in and navigate to Manage Parcel then All Parcels on the sidebar. Locate the specific order and click the Cancel button, selecting the reason for cancellation when prompted. Cancellation is only possible if the parcel has not yet been collected or dropped off and is within 7 days of the booking date. Credits for cancelled orders are typically refunded to the account instantly, though orders paid via instant pay require contacting the support team for assistance.
We'll Cover:
Have you accidentally booked the wrong courier or faced a sudden order cancellation from a customer? Understanding the conditions under which you can cancel your parcel is essential. Here's what you need to know about when you can and cannot cancel your shipment, and how to cancel the order you've made.
How can I determine if my parcel is eligible for cancellation?
You are able to cancel your parcel if it meets any of the following conditions:
- Parcel Status:
The parcel has not yet been collected by the courier. This means the parcel status is under 'Schedule in arrangement' or 'Pending for collection'. You may learn more on what every parcel status means here. - Reasons for Cancellation:
- Missed pick up
- Customer cancelled order
- Duplicate order
- Wrong courier
- Minimum Order Quantity:
If the domestic or international courier service has a Minimum Order Quantity (MOQ) requirement for pick-up, the number of parcels must meet this requirement. Otherwise, the courier will not arrange for pick-up. Examples of couriers with MOQ requirements include Skynet, ABX Express, DHL eCommerce, J&T Express, and Aramex.
Note: For issues related to No. 2 and No. 3, please contact our support team via the contact form.
Important: For parcels paid via instant pay, the customer will receive an email and must respond with the necessary details to proceed with the cancellation.
You are unable to cancel your parcel if it meets any of the following conditions:
- Parcel Status:
If the parcel has been dropped off, collected, or is in transit. Understand what each parcel status means here. - On-Demand Delivery
Cancellation is not allowed once a driver has been arranged, which the status will turn to "Accepted". Learn more on On-Demand statuses.
How do I cancel my parcel?
To request for cancellation:
Step 1: Log in to your account, go to "Manage Parcel" and clicking on "All Parcels".
Step 2: Choose which parcel needs to cancel, click on "More Action", and click "Cancel".
Step 3: A request for cancellation pop out will appear, and after selecting your reason for cancellation.
Step 4: Then click "Confirm".
Step 5: You're done! The amount will be refunded to your account.
Note: For orders paid via credit, the credit will be refunded to your account instantly. While, if your orders were paid via instant pay, please reach out to our support team via the contact form for further assistance. Learn how to contact our support team.
It is then possible to book a new one by clicking "Rebook". "Rebook" enables the rebooking of a parcel without the need to go through the entire booking procedure again.
You will then be redirected to booking page. You may proceed to checkout and obtain a new Air Waybill. Learn how to attach the Air Waybill to your parcel.
If you've missed out:
You can click on the cart logo at the top of your page to view your duplicated order.
