EasyParcel (Malaysia) Help Centre

Login Sign Up
Welcome
Login

EasyCover

As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the launch of the EasyCover!

For 2% of your parcel value, this new protection plan will ensure your Pgeon shipment to deliver within Peninsular Malaysia is secured from lost with a maximum of RM10,000 coverage.

This is exclusively designed for those of you who are always a great supporter of Pgeon throughout the parcel delivery journey. Don’t wait, find out how we can secure your parcel with EasyCover:-

Payment for EasyCover

2% of your parcel value

**For example, if your parcel value is RM1000, then you will need to opt-in EasyCover with a payment of RM20 only.

Maximum Coverage
Up to RM10,000 per parcel
Couriers That Available For EasyCover

Pgeon Prime, Pgeon Delivery, Pgeon Paperless

** Valid for door to door, door to point, point to door or point to point delivery within Peninsular Malaysia only

Report Time Frame
Within 15th until 21st day since the collection date
Required Documents Upon EasyCover Claim

1. Sales/purchase invoice that must be included:

  • Proof of value (item’s value)
  • Parcel content (item’s description)

2. Photo of parcel content and parcel packaging

3. Police report for parcel value RM1000 or above (upon request)

**Failure to provide required documents accurately will result in the claim being declined. We at EasyParcel reserved the right to request a police report as support evidence for your EasyCover claim submission. Applicable for any parcel value more than RM1000 or non-first timer with parcel value less than RM1000.


How To Purchase EasyCover?

Step 1: Quote and book for Pgeon Prime / Pgeon Delivery / Pgeon Paperless for a delivery route within Peninsular Malaysia as usual. 

Step 2: At the "Fill in parcel details" section, key in your parcel content and its value.

Step 3: If the parcel value is bigger than RM200 then you'll able to see the EasyCover option for you to turn on with only 2% charges of the parcel value.

Step 4: Check out the shipment from your cart, that's it! 


Bear in mind that, you'll need to file a claim for your lost parcel within the 15th-25th day since the pick-up date. Come on, click HERE to learn about the magical steps to file a claim online!


For the terms and conditions of EasyCover, click HERE to read more.

J
Jenny is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.