We'll Cover:
As part of our continued effort to make you enjoy peace of mind when having parcel delivery via EasyParcel, we are happy to announce the upgraded version of EasyCover! You can now protect your parcels domestically and internationally with confidence. To start delivering with EasyCover protection, you first need to have an account with us. Create your account first. (It's free, plus you'll get RM10 free coupon).
- Domestic:
For only 2.5% of your parcel value, this new protection plan will ensure your shipment is secured from lost with a maximum of RM10,000 coverage. This include Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistics, UPS, Flash Express and Pickupp!
- International:
For only 3.7% of your parcel value, you can protect your international parcel from loss with a maximum of RM10,000. You can ship via Aramex International, FedEx, SF Express, Teleport Priority, Janio & Ninja Van!
This is exclusively designed for those of you who are always a great supporter of the listed courier above throughout the parcel delivery journey. EasyCover option is available to add on through single parcel or bulk parcel booking in just a few clicks!
Get to know EasyCover
Payment for EasyCover | Domestic: 2.5% of your parcel value for Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistics, UPS Flash Express and Pickupp **For example, if your parcel value is RM1000, then you will need to opt-in EasyCover with a payment of RM25 only. International: 3.7% of your parcel value for Aramex International, FedEx, SF Express, Teleport Priority, Janio and Ninja Van. **For example, if your parcel value is RM1000, then you will need to opt-in EasyCover with a payment of RM37 only. |
Maximum Coverage | Up to RM10,000 per parcel |
Couriers That Are Available For EasyCover | Domestic: Pos Laju, J&T Express, DHL eCommerce, Aramex Domestic, Skynet, ABX Express, UTS Logistics, UPS, Flash Express and Pickupp ** Valid for door to door delivery within Malaysia only International: Aramex International and FedEx **Free pick up from your doorstep with no minimum quantity needed, while delivery is available to major cities around the world. Quote here. |
Report Time Frame | Within 15th until 25th day since the collection date |
Required Documents Upon EasyCover Claim | 1. Sales/purchase invoice that must be included:
2. Photo of parcel content and parcel packaging 3. Police report of the lost parcel that is covered by EasyCover (Only applicable for parcel that is lost due to theft) |
Items which are excluded from EasyCover coverage | For the complete list of new excluded items, please refer to New Exclusion List below. **No refund on EasyCover charges will be given if you proceed with purchase of EasyCover on any excluded item. For more info, please refer to our EasyCover T&C. |
Items not covered by EasyCover
*New Exclusion List
Coverage via EasyCover is NOT applicable for the following items, including:
- accounts / bills / money / coin / cash / currency / deeds / any monetary
- instruments
- aerosol
- alcoholic beverages / beers / wines / liquors
- antiques / works of arts / paintings
- any product related to illegal activities or which is prohibited by law
- articles of unusual value
- biological samples
- chainsaw
- counterfeit / pirated goods and materials
- cyanides or precipitates
- dangerous / flammable / hazardous / explosive cargoes
- debit card / credit card
- drugs (including prescription)
- dry ice
- engines
- fire arms and weapons (real or fake)
- fire extinguisher
- firecrackers
- furs / skins / animal parts / animal antiquities
- gaming items such as gambling devices / lottery tickets / poker chips
- gold / precious stone / bullion / silver / silverstone / precious metal/ jewelleries
- hazardous goods / toxic powder
- knives
- lighter
- livestocks / bloodstocks / aquaculture/ birds
- narcotics
- oil
- original and/or official documents e.g. Identity card, passport, license, bank draft, bank cheque, money order, stamp, paperwork, photo, document, certificate, voucher, etc.
- perishable goods / foods
- perishable items / live or fresh plants / frozen or refrigerated items that require refrigeration
- plant and agricultural products
- pornography / offensive materials / sexual explicit content
- religious items
- seat belt tensioner
- security papers and valuable papers / bonds / vouchers / coupons
- sinks
- stamps
- tactical equipment
- tobacco/ cigarettes / cigars / vapes
**No refund on EasyCover charges will be given nor will claims submissions be entertained should you purchase EasyCover onto any of the excluded items.
Countries not covered by EasyCover
Please note that coverage via EasyCover is NOT applicable for the following countries. However, the list is subject to change based on OFAC sanctions and embargo:
- Afghanistan
- Angola
- Bolivia
- Burma
- Iran
- Iraq
- Congo
- Ivory Coast
- Lebanon
- Liberia
- Libya
- Nigeria
- North Korea
- Paraguay
- Somalia
- Syria
- Venezuela
- Zimbabwe
**No refund on EasyCover charges will be given nor will claims submissions be entertained should you purchase EasyCover onto any of the excluded countries.
How to purchase EasyCover via Single Parcel
Step 1: Head over to "Single Parcel", book a courier and fill in sender's, receiver's details and parcel details.
Step 2: If the parcel value exceeds the basic coverage offered by the courier, you'll able to see EasyCover option, continue selecting item category and click the T&C.
Step 3: Proceed with payment as per usual.
How to purchase EasyCover via Bulk Parcel
Step 1: Head over to "Bulk Upload", import your shipment orders using the bulk parcel template or integrations.
Step 2: After importing your shipment orders, you'll be directed to the 'My Cart' page.
Step 3: Select the shipments you want to be protected by EasyCover and hit "Bulk Edit".
Step 4: Select EasyCover from the drop-down, choose your item's category, agree to the terms & conditions and hit "Save".
Step 5: Done! Proceed to checkout as per usual.
FAQ
- Q: Is there a refund policy for EasyCover charges?
A: No refunds will be issued for EasyCover charges once purchased. Additionally, claims will not be entertained if EasyCover was purchased for items or countries that are excluded from coverage. - Q: How to purchase insurance/protection on EasyParcel?
A: To purchase insurance, go to "Send Parcel," select "Single Parcel," and enter your details. After choosing your courier, add EasyCover if your parcel value exceeds Basic Insurance. Click "Add To Cart" to complete your purchase. For more information, check out our article - Q: How many types of insurance/protection does EasyParcel have?
A: EasyParcel offers three types of insurance: Basic Coverage, InsurePlus (RM50 for lost shipments), and EasyCover (up to RM10,000 coverage for 2.5% of the parcel value). - Q: What is EasyParcel InsurePlus Insurance?
A: EasyParcel InsurePlus provides additional coverage for domestic parcels lost during delivery, offering a reimbursement of RM50 or the parcel's value, whichever is lower, on top of the basic insurance provided by couriers. Claims must be filed within the courier's basic insurance timeframe. - Q: How to file an insurance claim for InsurePlus?
A: To file a claim, log in to your account, go to "Manage Parcel," and select "All Parcel." Locate the parcel, click the three lines, select "Report," and choose "Parcel Lost." Fill in the necessary details and upload a photo and invoice. You can check the claim status by clicking "View Parcel Report." For more information, check out our article.
And there you have it! You've now learned all about EasyCover Insurance and how to protect your parcels with ease. We're thrilled to help keep your shipments secure! If you still have any questions, don’t hesitate – check out our other helpful articles or get in touch with our amazing support team. We're always here to assist you!
Read Next: How to purchase insurance/protection on EasyParcel?