Once you file a claim, you may check your claim progress to know the next steps you need to take. Here's how to check your claim progress:
Step 1: Head over to "Parcel Protection" in your EasyParcel account.
Step 2: Find the parcel that you have reported, then click "View Details" to see the progress of your claim.
Step 3: Follow the instructions as stated and take action accordingly.
Find out more about what each claim status means here.