EasyParcel (Malaysia) Help Centre

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How does EasyParcel pay out the insurance claims?

Once your claim is approved, you will receive both of Basic Insurance claim amount and InsurePlus claim amount, (extra RM50 or parcel value, whichever is lower) through bank transfer (7-14 working days) or EasyParcel credit (instantly).

Payout via Bank Transfer

The basic insurance claim amount will be passed on to our finance department for further processing, while the amount of InsurePlus (extra RM50 or parcel value, whichever is lower) will be given in the form of EasyParcel credit instantly.

Payout via EasyParcel Credit (Recommended)

Both of the insurance claim amount and the InsurePlus claim amount will be reflected in your EasyParcel account instantly upon submission.

Note: You can use these credits to book your next courier, buy packaging materials, or subscribe to marketing tools right away.

EasyParcel is the author of this solution article.

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