Quick Summary
To file an insurance/protection claim on EasyParcel for lost or damaged items, log in, navigate to "Manage Parcel" > "All Parcels", "More Action", and select "Request Claim". You must upload required documents—item invoice, photos of packaging, and content—usually within 15–25 days for lost items.
We'll Cover:
While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strive to provide a satisfactory resolution, even if unfortunate scenarios happen.
As we all know, claiming can be an arduous and tiresome process that we want to avoid together, so we’ve made the process easy for you! You can now file a claim for your lost parcel in your EasyParcel account and then track the status at your fingertips. Come on, let’s show you how it works!
Situation 1: Parcel lost in transit
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "Parcel Lost".
Note: Claim must be submitted within 15 days of the last tracking event.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.
Situation 2: Parcel damaged
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "Parcel Damaged".
Note: Claim must be submitted within 2 days of delivery.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.
Situation 3: Parcel no status update after parcel collected/dropped off
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "No Status Update After Parcel Collected/Dropped off".
Note: Claim must be submitted within 15 days of the last tracking event.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.
Situation 4: Parcel missing content
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "Missing Content".
Note: Claim must be submitted within 2 days of delivery.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.
Situation 5: Parcel swapped content
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "Swapped Content".
Note: Claim must be submitted within 2 days of delivery.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.
Situation 6: Parcel wrong delivery
Step 1: Log in to your account, head over to "Manage Parcel", then click on "All Parcels".
Step 2: Select the parcel you want to report, click "More Actions", and select "Request Claim".
Step 3: Select the "Wrong Delivery".
Note: Claim must be submitted within 2 days of delivery.
Step 4: Fill in the details required and click "Submit".
Step 5: Your report has been submitted to our support team and you can track the parcel report status by clicking on "Support" > "Enquiries History".
After you file a claim, our system will update the status for you to see at a glance. Here's an explanation of the different status of a claim can have in EasyParcel.