We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.
Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons.
You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.
Otherwise, you may opt for the following options:
- Switch to drop-off service - drop-off your parcels to a nearby courier branch or Pgeon point.
- Remind courier for collection - remind courier to pick up parcel as soonest possible.
- Rebook for a new courier - rebook option will be available upon second missed pick up of a parcel.
- Cancel shipment - cancel the shipment and shipment fees will be refunded.