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How to check which insurance / protection coverage is applied to my shipment?

Quick Summary

To check insurance coverage on EasyParcel, review your booking confirmation email, the "Parcel Status" page, or the "My Parcel" section in your account. All shipments include basic courier protection (up to RM200–RM400 typically), while optional, premium "EasyCover" (2% - 2.5% of parcel value, up to RM10,000 for loss) must be selected during booking.


How many types of insurance / protection available in EasyParcel?

There are 3 types of insurance / protection in EasyParcel; Basic Insurance, InsurePlus, and EasyCover. Refer to our tables below to see what each of the insurance / protection types covers.

Insurance / Protection TypesOffered ByApplicable ToCoversCovers Up To
Basic InsuranceCourier ServiceAll shipments made via EasyParcel
Loss & damage parcel
Varies depending on the chosen courier
InsurePlusEasyParcelAll shipments made via EasyParcelLoss parcelRM50 or parcel value, whichever is lower
EasyCoverEasyParcelShipments that added 2.5% of parcel value during checkoutLoss parcelUp to a maximum of RM10,000 coverage

How to check which insurance / protection coverage applied to my shipment?

You may do so by clicking on the "Manage Parcel" tab, then clicking "All Parcel". Find the shipment for which you want more clarification on its applied insurance / protection coverage, then click on the tracking number.

Under courier details, you'll find your insurance / protection coverage, where it will show either 'Basic' or 'EasyCover'. 

You may learn more on how to add on parcel protection here.

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EasyParcel is the author of this solution article.

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