We'll Cover:
How to purchase insurance/protection on EasyParcel?
In the aim to give you our best service, all shipments booked via EasyParcel are covered under Basic Insurance offered by our courier partners and InsurePlus offered by us, EasyParcel. But we understand that a lot of your parcels value can exceed the basic insurance and InsurePlus coverage. Thus, we provide EasyCover where you're able to purchase for 2%-2.5% of your parcel value with a maximum coverage of RM10,000. The EasyCover charges are based on the selected courier partners.
Step 1: Go to "Send Parcel", click "Single Parcel", add parcel details and click "Quote & Book".
Step 2: Choose your favourite courier and hit "Book".
Step 3: Fill in the sender's details, receiver's details and parcel details.
Step 4: Add on EasyCover by clicking on it. Select an item category in the drop-down menu.
Note: Depending on your selected courier, you'll have different Basic Insurance coverage. If it exceeds the basic coverage offered, then you're able to add on EasyCover protection for your parcels.
Step 5: Proceed to payment by clicking "Add To Cart".
Note: EasyCover does not cover items that are included in the Execution List, and no refunds on EasyCover charges will be given nor will claim submissions be entertained should you purchase EasyCover on any excluded items.
How many types of insurance/protection does EasyParcel have?
There are three (3) types of insurance/protection in EasyParcel. All of them have their own purpose and will keep your parcel safe and secure. Here are the types:
- Basic Coverage: All deliveries that are booked and shipped using the EasyParcel platform are covered by Basic Coverage. This coverage is provided by courier services, and the maximum protection varies based on the couriers. Learn more on how basic coverage works here.
- InsurePlus: To make sure you have the best experience with EasyParcel, EasyParcel also provides our own insurance/protection via InsurePlus. It is a protection of additional RM50 or parcel value, whichever is lower, for all lost domestic shipments. Learn more on how InsurePlus works here.
- EasyCover: The most secured protection plan with RM10,000 maximum coverage for lost shipment. Offered by EasyParcel at a small fee of 2.5% of parcel value, this protection is the most sought-after and appreciated by all users. Learn more on how EasyCover works here.