How to purchase insurance/protection on EasyParcel?

We'll Cover:

1. How to purchase insurance/protection on EasyParcel?
2. How many types of insurance/protection does EasyParcel have?

How to purchase insurance/protection on EasyParcel?

In the aim to give you our best service, all shipments booked via EasyParcel are covered under Basic Insurance offered by our courier partners and InsurePlus offered by us, EasyParcel. But we understand that a lot of your parcels value can exceed the basic insurance and InsurePlus coverage. Thus, we provide EasyCover where you're able to purchase 2.5% of parcel value for domestic delivery and 3.7% of parcel value for international delivery with a maximum coverage of RM10,000. The EasyCover charges are based on the selected courier partners.

Step 1: Select "Send Parcel", then choose "Domestic Delivery" or "International Delivery" from your dashboard.

Step 2: Key in the postcodes, weight and parcel dimensions of your parcel. If you're unsure how to determine your parcel weight, you can learn it here. Then, click on "Quote".

Note: Couriers calculate your parcel's actual weight and volumetric weight. The shipping charge is based on whichever weight is higher.

Step 3: You will see a list of available couriers. Click the shield icon to view more details about the Basic Coverage, InsurePlus and EasyCover Protection.

Step 4: You may select a courier that supports EasyCover. Click "Book".

Step 5: Fill in the sender's details. Use Smart Address to quickly fill in the address details. Simply paste the name, phone number, and address, and the system will automatically fill in the relevant fields for you.

Step 6: Fill in the receiver's details. Use Smart Address to quickly fill in the address details. Simply paste the name, phone number, and address, and the system will automatically fill in the relevant fields for you.

Step 7: Check your parcel weight & dimension. Fill in the parcel content and the value.

Note: For domestic deliveries to Sabah and Sarawak, there will be no duty tax charges. The invoice is provided for customer purposes and reference only. 

Step 8: After that, you will see parcel protection under the "Level Up Your Shipping Experience" section.

Step 9: You may see the EasyCover fees displayed beside it. Add on EasyCover by clicking on it.

Note: Depending on your selected courier, you'll have different Basic Insurance coverage. If it exceeds the basic coverage offered, then you're able to add on EasyCover protection for your parcels.

Note: Your parcel minimum value must be RM200.01 to be eligible for EasyCover.

Step 10: You can choose other additional services to protect your parcel, keep customers updated and protect shipment details.

• Tracking SMS 
  • Notify your customers of their parcel's tracking number and status by activating tracking SMS.
• Tracking Email 
  • Send a tracking email to your customer once the order has been made.
• Tracking Whatapp
  • Send your customers parcel tracking updates via WhatsApp.
• Privacy Masking
  • Protect your sender and receiver information.
• Custom Air Waybill (AWB)
  • Customise your Air Waybill (AWB) with your preferred details.
• Cash on Delivery (COD) 
  • Activate Cash on Delivery (COD) where drivers will collect the stated amount from receivers.
• Send Malaysia e-Invoice to Customer
  • Send a Malaysia e-Invoice to your customer after completing the shipment.

Step 11: Then continue with a click on the "Check Out" button.

Step 12: Complete the booking and pay it.

Note: EasyCover does not cover items that are included in the Execution List, and no refunds on EasyCover charges will be given nor will claim submissions be entertained should you purchase EasyCover on any excluded items.